SHIPPING & DELIVERY

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

For example, if you order a piece of dress, it will need 3-5 business days of processing time and then 7-15 business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 10-20 business days. (*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)

SHIPPING INFO

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-20 business days from the date that it is placed.

VERIFICATION


A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

SHIPPING


We offer two shipping methods as below: 

Postal Shipping(10-20) Business Days.

Express Shipping(7-10) Business Days.

We offer free postal shipping for all the orders over $109.

Postal Shipping service :

Order processing: 3-7 days. Order delivery: 10-20 days.  The items you ordered will reach you within 13-25 days.

Express Shipping service :

Order processing: 3-7 days. Order delivery: 7-10 days. The items you ordered will reach you within 10-15 days.

PROCESSING TIME


After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3-7days; however, it can also be affected by the item's stock status.Please note that this does not include holidays and weekends.

It does take longer for us to process pre-order items, please refer to our campaign/product page for more detailed information.

 

SPECIAL SITUATION REMINDER


Due to the severe global situation of the COVID-19 epidemic and the suspension of most flights, the freight capacity of major routes has been greatly reduced. The control measures adopted by various countries will directly affect capacity, freight, processing speed and delivery time. The specific impact of time will vary from country to country. Please wait 10-20 days more after the estimated time of arrival.

Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries you may need to pay duties or VAT according to your countries’ levying rules.

If you have any further questions, please contact our customer services at

service@charaty.com.