Thank you for shopping at Charaty.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Our online shop provides unique, fashionable products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction. If you are not satisfied with your purchase, please don't hesitate to contact us at email: email@example.com and request a refund. We will try our best to meet your request.
Kind reminder: Any addresses on the parcel are not approved as the return address. Return packages should be authorized. Any return request not authorized by the customer service will not be honored. We will issue a refund to your original payment method within a week.
-All Purchase (except swimwear, underwear, panty, bags and accessories) can be returned within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Items that do not meet these criteria will not be considered for return.
Exchange Policy :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at firstname.lastname@example.org.